Complaint swiftly dealt with by Bill Plant

In common with the Major Driving Schools in the United Kingdom, the Bill Plant School of Motoring is a business which is run on franchised lines, in other words following full driving instructor training to become a DSA approved driving instructor, individuals can then become a franchisee and work under the umbrella of the Bill Plant organisation. The advantages to those who are taking driving lessons are that they learn to drive at major centres throughout the UK in new vehicles changed at frequent intervals, following laid down procedures, safe in the knowledge that there is a major operation behind them.

Having this back up has proved to be helpful in the recent problem that was brought to the attention of Bill Plant following a complaint that was made to The Birmingham Mail on the 17th April 2008. From the article in The Mail, it appears that a franchised driving instructor made off with money that the pupils had paid for driving lessons. Head office at the Bill Plant School of Motoring immediately reimbursed all affected pupils with their money, in addition offered them a free driving lesson. Further, Bill Plant contacted the Driving Standards Agency to ask them to investigate the complaints and to see if the individual was still registered with the DSA, the Birmingham Trading Standards office was also informed and Bill Plant is taking legal action on behalf of the pupils affected.

Published by admin on April 21st, 2008 in Driving Instructor Franchise, Driving Standards Agency, Driving Lessons